Job title: SAP CS + CRM Functional Consultant
Job type: Permanent
Emp type: Full-time
Industry: IT
Salary type: Annual
Salary: negotiable
Location: UAE
Job published: 2022-11-02
Job ID: 32868

Job Description


SAP CS + CRM Functional Consultant

Urgent requirement for SAP CS + CRM Functional Consultant for a major IT vendor to be based in Dubai, UAE. We are looking for a candidate to start as soon as possible, this is a 12-month contract with extensions possible.



Essential experience includes:

  • 7-10 years’ experience working with SAP ISU CS & CRM
  • Well versed in ISU -Customer Service Base customizing and configuration
  • Must have strong experience in SAP ECC 7.0 Customer Service (CS) integration with rest of the SAP components such as Project Systems (PS), Finance (FI/FICA), Controlling (CO), Logistics (SD/MM/PP)
  • Hands on configuration Knowledge in following areas:
  1. Interaction Center
  2. Move-in,
  3. Move-out,
  4. Service notification,
  5. Service work order,
  6. Disconnection/Reconnection, etc…


  • Expertise Queues(TRFC/QRFC) handling and trouble shooting
  • Experienced in SAP IS-U Business Master Data /Technical Master data configuration
  • Should have hands on experience, architectural knowledge on SAP ISU-CS module with specific focus on interaction with third party systems SYCLO and MRS
  • Well versed in Functional workflow designed
  • Knowledge in web service integration with SAP & in Mobile Application like Fiori etc…
  • S/4 HANA Customer Management implementation will be an added advantage.
  • Expertise in CRM WEB-UI Interaction Center, Complaints and Customer service process
  • Hand on knowledge in CRM middleware configuration and trouble shooting
  • Should have hands on experience, architectural knowledge on SAP CRM module with specific focus on interaction with third party systems IVR and CTI
  • Experienced in CRM Collection management WEBUI integration
  • IC web Client and SAP CRM Integration
  • Well versed in base customizing and WEBUI configuration
  • Module Expertise in CRM Sales and Service
  • Strong change management, business process mapping and re-engineering experience required
  • Candidate must have good Interpersonal skills, analytical skills, Problem solving skills and technical documentation skills.
  • One full life cycle implementation of SAP ISU CS/CRM is an additional plus.
  • Independently be able to work on project requirements in his/her specific work streams with quality deliverables.


If you are interested in this position and have skills relevant to the job description, please apply with a copy of your CV or send it directly to for immediate consideration.