SAP CS + CRM Functional Consultant
Urgent requirement for SAP CS + CRM Functional Consultant for a major IT vendor to be based in Dubai, UAE. We are looking for a candidate to start as soon as possible, this is a 12-month contract with extensions possible.
Essential experience includes:
- 7-10 years’ experience working with SAP ISU CS & CRM
- Well versed in ISU -Customer Service Base customizing and configuration
- Must have strong experience in SAP ECC 7.0 Customer Service (CS) integration with rest of the SAP components such as Project Systems (PS), Finance (FI/FICA), Controlling (CO), Logistics (SD/MM/PP)
- Hands on configuration Knowledge in following areas:
- Interaction Center
- Service notification,
- Service work order,
- Disconnection/Reconnection, etc…
- Expertise Queues(TRFC/QRFC) handling and trouble shooting
- Experienced in SAP IS-U Business Master Data /Technical Master data configuration
- Should have hands on experience, architectural knowledge on SAP ISU-CS module with specific focus on interaction with third party systems SYCLO and MRS
- Well versed in Functional workflow designed
- Knowledge in web service integration with SAP & in Mobile Application like Fiori etc…
- S/4 HANA Customer Management implementation will be an added advantage.
- Expertise in CRM WEB-UI Interaction Center, Complaints and Customer service process
- Hand on knowledge in CRM middleware configuration and trouble shooting
- Should have hands on experience, architectural knowledge on SAP CRM module with specific focus on interaction with third party systems IVR and CTI
- Experienced in CRM Collection management WEBUI integration
- IC web Client and SAP CRM Integration
- Well versed in base customizing and WEBUI configuration
- Module Expertise in CRM Sales and Service
- Strong change management, business process mapping and re-engineering experience required
- Candidate must have good Interpersonal skills, analytical skills, Problem solving skills and technical documentation skills.
- One full life cycle implementation of SAP ISU CS/CRM is an additional plus.
- Independently be able to work on project requirements in his/her specific work streams with quality deliverables.
If you are interested in this position and have skills relevant to the job description, please apply with a copy of your CV or send it directly to firstname.lastname@example.org for immediate consideration.